Frequently Asked Questions

Our cancellation policies are based on the rate plan that you select when booking. We offer flexible and non-refundable options.

Best Flexible Rate: 
A valid Credit Card is required to confirm your reservation. You will be charged 50% non-refundable deposit 72 hours prior to arrival. Cancel by 4 PM local hotel time at least 3 days prior to arrival to avoid a fee of 50% of room and tax charges.

Pay Now and Save:
A non-refundable deposit equal to 100% of your room and tax charges is required at the time of booking and will be charged to the credit card provided immediately. Please note the credit card provided for payment must be presented at check in. Full prepayment is due at the time of booking. No refunds will be provided for cancellation or modification.

Reservation promotions located on the Offers Page are non-refundable. Please see promotion details for more information.

You’ll find us at the historic address of 40 George Street, Charleston, SC 29401. We’re conveniently situated directly in the middle of downtown Charleston, right in the middle of King Street, one of the main strips filled with bars, restaurants, shops, and more.

Indeed we do. You’ll find our concierge and front desk staff ready, willing, and able to help you morning, noon, and night.

We love our furry friends, but to respect our guests with pet allergies, we are a pet-free hotel.

Please note that Certified Service Animals (not ESAs) are allowed to join you without a fee.

All other reservations with pets staying in rooms are subject to a non-refundable $250 fee plus the cost of an additional night's stay for cleaning.

While every room is equipped with its own washer & dryer, we also offer off-site dry cleaning. That service is only available on weekdays, and for an additional fee. All items needing to be dry cleaned must be brought to the front desk before 8:00 AM in order to be returned the same day.

Yes, we offer on-site valet parking for $49.00 a day per vehicle, with unlimited in and out privileges. Please note we cannot accommodate very large vehicles on our parking lifts. There is limited first-come-first-served parking available for large vehicles.

For self-parking preferences, there are nearby city meters & parking garages for self-parking options.

Oh you bet, there’s so much wifi you won’t know what to do with it. You’ll receive a unique code when you check-in, which will grant you access to complimentary wifi throughout the property.

Check-in is guaranteed by 4:00pm. We’re happy to offer an earlier check in if your room is ready, but we can’t make any promises. That said, we can certainly hang onto your luggage while you head out and explore while we put the finishing touches on your room.

Check out is at 11:00 AM. 

All units offer plush King size beds. Some two-bedroom suites offer an additional Queen size bed in the secondary bedroom. We do not offer additional bedding such as cots or rollaways.

Yes, The Pinch and Lowland are completely smoke-free properties and we ask that any cigarettes, cigars, vapes, etc. be taken off property to be courteous to any guests with allergies.

All guests with evidence of smoking found in their room will be charged a non-refundable $250 fee along with the cost of an additional night for cleaning.

We offer daily touch-ups included in your stay. We offer weekly cleaning for guests staying one week or longer.

Yes, we have elevator access to all 3 floors of the main building. Please note that the Townhouse is located in a separate historic building above our restaurant, Lowland, and is stair-access only.

We have 25 total rooms on the property.

All rooms are located on the second and third floor of The Pinch with the exception of the Townhouse, which is located on the third floor of Lowland. Please note that Lowland is in a historic building with no elevator access.

Of course! Our 24-hour concierge service and staff are experts on all things Charleston and are always eager to help.

While we may appear to be strictly business, we do not have a dedicated business center. But fear not, our front desk is always happy to assist with the printing of boarding passes and other documents.

We sure do. Our lovely studio balcony rooms offer private interior-facing balconies, and our grand two-bedroom presidential suites offer an interior-facing balcony/terrace off of the living room.

We offer limited room service during our restaurants' hours of operation. All orders can be placed at Lowland's bar. The serving team will deliver it to the front desk and we can bring it to your room!