Frequently Asked Questions
If you have an additional question that is not answered here, we’re always happy to help! Just fill out the form on the contact page and one of our specialists will get back to you.
You’ll find us at the historic address of 36 George Street, Charleston, SC 29401. We’re conveniently situated directly in the middle of downtown Charleston, right in the middle of King Street, one of the main strips filled with bars, restaurants, shops, and more.
Indeed we do. You’ll find our concierge and front desk staff ready, willing, and able to help you morning, noon, and night.
We love our furry friends, but to respect our guests with pet allergies, we are a pet-free hotel.
While every room is equipped with its own washer & dryer, we also offer off-site drycleaning. That service is only available on weekdays, and for an additional fee.
Yes, we offer on-site valet parking for $49.00 a day per vehicle, with unlimited in and out privileges. Please note we may not be able to accommodate very large vehicles on our parking lifts. There are nearby city meters & parking garages for self-parking options.
Oh you bet, there’s so much wifi you won’t know what to do with it. You’ll receive a unique code when you check-in, which will grant you access to complimentary wifi throughout the property.
Guests receive complimentary passes to Pivotal Fitness, a local gym that’s only a 5-minute walk from our property. We do not have an on-site fitness center.
Check-in is guaranteed by 4:00pm. We’re happy to offer an earlier check in if your room is ready, but we can’t make any promises. That said, we can certainly hang onto your luggage while you head out and explore while we put the finishing touches on your room.
Check out is at 11:00 AM.
All units offer plush King size beds. Some two-bedroom suites offer an additional Queen size bed in the secondary bedroom. We do not offer additional bedding such as cots or rollaways.
Yes, we are a smoke-free property.
We offer daily touch-ups included in your stay. We offer weekly cleaning for guests staying one week or longer.
Yes, we have elevator access to all 3 floors of the building. Going up!
We have 24 total rooms on the property.
Of course! Our 24-hour concierge service and staff are experts on all things Charleston and are always eager to help.
While we may appear to be strictly business, we do not have a dedicated business center. But fear not, our front desk is always happy to assist with the printing of boarding passes and other documents.
Our cancellation policies are based on the rate plan that you select when booking. We offer flexible and non-refundable options.
We sure do. Our lovely studio balcony rooms offer private interior-facing balconies, and our grand two-bedroom presidential suites offer an interior-facing balcony/terrace off of the living room.
We do not offer room service at this time. Please stay tuned for the addition of room service when our restaurants open later this year!
